Weighted round-robin (junior 0.5×, senior 2×), pause-on-leave with one click, department-aware. The next available person gets the next task automatically.
Tasks, meetings, calls, tickets — all in one history per customer. Due-date reminders, overdue alerts, real-time status updates.
Weekly check-ins, monthly calls, quarterly surveys, pre-renewal nudges — auto-generated and distributed across your team.
In-app + WhatsApp pings: new ticket, SLA about to breach, deal needs follow-up, overdue task. Nobody drops anything.
Per-agent dashboards: response time, tasks done, deals closed, tickets resolved. CSV export for monthly reviews.
Departments (sales, support, billing…) with fine-grained permissions, in-department ticket routing, smooth handoff between teams.
Key Benefits
"We had 4 team leads opening Excel every morning to manually distribute tickets. Now the platform routes automatically — we just supervise"