Use cases
Everything support needs
Shared inbox
All conversations in one place for the whole team.
SLA-tracked Cases
Tickets with priorities, SLAs, and owners.
AI auto-resolve
Simple cases handled automatically.
CSAT survey
Short survey after every case.
Smart escalation
Escalation by priority and time.
Team reports
Per-rep performance and response time.
Security & privacy
Customer chats are confidential
Encryption, PDPL, role-based access.
PDPLTLS 1.3RBAC
Success story
Saudi e-commerce store
Jeddah · 12 support reps
7 min
Avg response time
4.7/5
Avg CSAT
Customer story
"Response time dropped from 4 hours to 7 minutes"
S
Saudi e-commerce store
Jeddah · 12 support reps
We were losing customers because replies took too long, and reps handled each channel separately.
UniWhats unified inbox + AI auto-resolve cut response time dramatically.
Read the story